SSA Phone Numbers and Office Locations

How to Contact the Social Security Administration

If you need to contact the Social Security Administration, or SSA, you can visit www.ssa.gov, call the national toll-free number, or stop by your local office. You also need to call ahead to schedule an appointment before going to the Social Security office in person.

SSA Phone Numbers You Need to Know

Contact the Social Security Administration if you need to speak with a representative. If you need in-person help, you must make an appointment to visit a local office.

National SSA Toll-Free Number

If you need help with your benefits, call 1-800-772-1213, the Social Security Administration’s national toll-free number. You can call between 8 a.m. and 7 p.m. local time, Monday through Friday.

TTY Number for the Hearing Impaired

If you’re deaf or hard of hearing and use TTY equipment, call the TTY number at 1-800-325-0778.

Social Security offers several communication accommodation options, including a certified and qualified sign language interpreter, handwritten notes, lip-reading or speech reading, and telephone devices for individuals with difficulty hearing or who are deaf (TDD or TTY).

Automated Services Line

Social Security offers automated telephone services for all beneficiaries when you call. With this automated system, you can:

Change your address and phone number.
Listen to informational messages.
Request a benefit verification letter.
Request a replacement Medicare Card.
Ask to receive a claim status.
Find the address of your local Social Security office.
Request forms for social security benefit statements, help with prescription costs, and to apply for Social Security Disability benefits.

Finding SSA Office Locations Near You

You can call the toll-free number to find your closest Social Security office, or use the agency’s website, which also may be able to answer some of your questions.

SSA Office Locator Tool

To find the closest Social Security office, use the SSA website’s locator tool and enter your ZIP code. The website will provide the address and location of the office, the phone number, TTY, fax number, and the office’s hours of operation.

What Services Are Available at Local SSA Offices?

Your local Social Security office offers a variety of services. You can apply for a Social Security number, check on your earnings record, apply for Social Security Disability benefits, hospital insurance protection, and Extra Help with Medicare prescription drug costs, enroll for medical insurance, receive assistance in applying for food stamps, and get information about individual and family rights and obligations under the law.

You can also use the SSA’s online services to apply for Social Security Disability Insurance, or SSDI, and Supplemental Security Income, or SSI, or request an appeal of a denied claim. You can also get or replace a Social Security card, update contact information, change your name, and check your application status online.

Tips for Contacting the SSA Successfully

You can take steps to avoid some of the long wait times that the SSA is known for, making it more likely for you to settle your issue more quickly.

Best Times to Call the SSA

If you need to call Social Security, plan your call ahead, as there may be long wait times. Waiting times are usually shorter in the morning, later in the week, and later in the month. Automated telephone services are available 24 hours a day, 7 days a week.

Information to Have Ready Before You Call

If you plan to call the Social Security Administration for assistance, it is helpful to have documents prepared in advance. The agency will need the original documents. Be sure to note the names of the employees who assisted you and the dates on which you submitted documents to the SSA.

Before calling, have this information or documents ready:

Social Security card or number
Proof of age
Citizenship or noncitizenship status record
Proof of income
Proof of resources
LIving arrangements
Medical sources
Work History

There are also disability starter kits available for those applying for SSI disability benefits for the first time, providing all the necessary information you need to know, including

Common Issues People Contact the SSA About

The SSA handles the Social Security retirement program, SSDI, SSI, and Medicare enrollment. Thus, it receives a large volume of calls every day. Many callers check on their claim status, update personal information, replace their card, or answer questions about benefit payments.

The SSA website also offers a comprehensive list of frequently asked questions, such as what constitutes a qualifying condition, which can be useful to review before calling.

SSA Phone Numbers and Office Locations – FAQs

Disability Advice is dedicated to providing reliable and up-to-date information about who is eligible for SSDI and how to apply. Below are some common questions we receive about contacting the SSA.

Can I Call the SSA on Weekends?

No, but you can call the SSA on the weekends to use the automated telephone services.

Do I Need an Appointment To Visit a Local SSA Office?

Yes, you should make an appointment with your local Social Security office before visiting to avoid long wait times or being unable to be seen on that day.

How Do I Speak to a Live Person at the SSA?

Call the national number or your local office to speak to a Social Security representative for help with your Social Security account, Monday through Friday.

Can I File for Disability Benefits Over the Phone?

Yes, you can, or you can apply online. Call the toll-free number or schedule an in-person appointment if you are unable to complete the application online.

What if I Can’t Get Through to the SSA Phone Line?

If you can’t reach someone on the SSA phone line, you can make an appointment online or send written correspondence to your local office.

SSA Phone Numbers and Office Locations – Get Help With Your Disability Claim

Even if your local SSA office is nearby, or you used the SSA’s helpful website, navigating their system can still be frustrating, or you may face long wait times.

If you have questions about Social Security Disability benefits, we can help. Disability Advice is the trusted resource for comprehensive information and guidance about SSDI. We provide high-quality guidance and representation to help individuals with disabilities win approval of the benefits they deserve. We aim to simplify the process for you while increasing your chances of success in securing your benefits.